Flexible
- Full refund if cancelled 24+ hours before check-in
- 50% refund if cancelled less than 24 hours before check-in
- No refund for no-shows
- Cleaning fees are always refunded
Booking Terms
Flexible, fair,
transparent.
Life happens — plans change. Here's exactly how we handle cancellations, so you can book with total peace of mind.
Three Options
Choose what works for you
Moderate
- Full refund if cancelled 5+ days before check-in
- 50% refund if cancelled 2–5 days before check-in
- No refund if cancelled less than 2 days before check-in
- Service fees are non-refundable
Strict
- 50% refund if cancelled 7+ days before check-in
- 25% refund if cancelled 3–7 days before check-in
- No refund if cancelled less than 3 days before check-in
- All fees are non-refundable if cancelled within 48 hours
Good to know
Additional details
- All prices are in USD
- Refunds are processed within 5–10 business days
- Force majeure events are handled case by case
- Questions? Email us at browncasalirio@gmail.com
Ready when you are
Your Tulum escape awaits.
Book with confidence, cancel with ease — we're here to help every step.
Reserve Your Stay